Electromacs machines are made to last for a long time and for
continuous production even under extreme working conditions. Furthermore, in order to
reduce the time of a possible stop of the machine, a quick and easy access to the parts
that are more subject to consumption is guaranteed.
Being on the clients side means offering a reliable quality product, like Electromacs
machines, but it also means guaranteeing a timely and skilled after sale assistance
everywhere in the world. To Electromacs technicians this means
meeting immediately whatever assistance request, giving every type of support and all the
necessary material to solve the problem quickly.
Almost all the electric faults can be rapidly and efficiently faced at a distance thanks
to tele-assistance and remote connection - through the Internet to the machine
remote computing system exchange. From Electromacs premises expert technicians are
able to monitor a machine that is working everywhere in the world and intervene to solve
possible problems or update the software.
The electric assistance in loco is made easier by a detailed and precise technical
documentation, supplied together with the machine and accessible even through the
Internet. In order to access the download area and download technical manuals, click here.
In Italy and everywhere in the world, the immediate shipping of spare parts by express
courier involves today waiting hours and not days.
Telephone assistance and the extreme simplicity of disassembly and reassemble of
Electromacs machines, together with the possibility to have a detailed and precise
technical documentation supplied with the machine and accessible through the Internet,
make substitutions and reparations easy to be managed directly by the client. The actual
presence of an Electromac technician, if necessary, is guaranteed in 24 hours in Italy and
in 72 hours abroad.